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How do I return my wool liners
How do I return my wool liners
Updated over a week ago

In 2018 we took the bold step of packing all orders in natural wool insulation designed with our friends at Woolcool, rather than pretty nasty polystyrene, and we’ve never looked back.

The liners are filled with 100% natural virgin sheep wool, inside a recyclable, food grade wrapper so that they can be reused, cutting down on waste altogether.

And about that – we have a simple and incredibly popular returns scheme where you can bag yourself £5 free credit for helping us to reuse them.

It costs you absolutely nothing, is quick and easy and saves precious resources from the planet. Winner winner – whatever flavour you choose – dinner.

Here's how it works:

Step 1

Hang on to your wool liners when your Naturaw orders arrive. When you have 8 (there are two in every box) just pop them all in one box and seal it up.

Step 2

Got 8? Then we’re all set, just fill in the quick form to request a return label. We’ll then email you a free DPD label within 48hrs, print it off and attach it to your parcel.

Step 3

Drop your parcel off at your nearest DPD collection point – click here to find one. There are loads all over the country from corner shops, to supermarkets and other large retailers.

See our wool page for more info, or to request your completely free return label now open our customer service widget by clicking the pink icon in the bottom right of this page - and choose the wool option.

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